Terms of Service

Launch Advisor LLC (“we”, “us”) runs MeetMyCXO and its five sister sites. Our address is 732 S 6th St Ste N, Las Vegas, NV 89101, USA. One account works across all six, and these terms cover all of them (together, the “Service”):

• MeetMyCXO: the full AI executive team, plus accounts and billing
• MeetMyCFO: Frank, the AI CFO
• MeetMyCMO: Martha, the AI CMO
• MeetMyCRO: Roger, the AI CRO
• MeetMyCOO: Olivia, the AI COO
• MeetMyCTO: Taj, the AI CTO

These terms, our Privacy Policy, our Cookie Policy and our Refund and Cancellation Policy make up the agreement between you and us. If you use the marketplace, the marketplace agreements described in section 8 apply too. By creating an account or using the Service, you agree to these terms.

You must be at least 18 years old, and you must use the Service for your business or profession, not for personal, family or household purposes.

If you use the Service for a company or other organization, you confirm that you can accept these terms for it. In that case “you” means both you and the organization.

You sign in with Google, with Microsoft, or (on the sites that offer it) with a one-time link we email you. There are no passwords. Signing in for the first time creates your account and an organization workspace, and starts your free trial.

• Give us accurate information and keep it current.
• Keep access to your email and your Google or Microsoft account secure. Anyone who can get into them can get into your account.
• You’re responsible for what happens in your account and for the people you invite to your organization.
• Tell us at info@meetmycxo.com if you think someone has used your account without permission.

Free trial

Your 7-day free trial starts when you first sign in. It doesn’t need a card, and it never turns into a paid plan on its own. When it ends, your access to the AI executives locks until you choose a paid plan.

Plans

• Starter: $49 per month or $490 per year, 1 AI executive.
• Growth: $149 per month or $1,490 per year, all 5 AI executives.
• Enterprise: custom pricing, all 5 AI executives plus custom terms we agree with you.

You buy and manage plans for every site on meetmycxo.com. Payments are processed by Stripe. Prices don’t include taxes; if we’re required to collect tax, we’ll show it before you pay.

Renewal

Paid plans are charged up front and renew automatically at the end of each monthly or annual period, at the price then in effect, until you cancel. By subscribing, you authorize us to charge your payment method through Stripe at the start of each period.

Cancelling

You can cancel anytime on meetmycxo.com in Billing → Manage Billing, which opens Stripe’s customer portal. Cancelling stops the next renewal. You keep access until the end of the period you’ve already paid for.

Price changes

We can change our prices. If a change affects your plan, we’ll email you at least 30 days before your first renewal at the new price, so you have time to cancel.

Refunds

Refunds are covered by our Refund and Cancellation Policy.

Frank (CFO), Martha (CMO), Roger (CRO), Olivia (COO) and Taj (CTO), the CXO team and the AI Advisor are AI software, not people. They aren’t licensed professionals, and no professional relationship is created when you use them.

What they produce is not professional, legal, tax, investment or accounting advice. AI output can be wrong, incomplete or out of date, and it can sound confident when it’s wrong. Check it before you rely on it, and talk to a qualified professional before decisions where a mistake could cause real harm.

• You decide what to do with AI output, and you’re responsible for those decisions.
• Some features draft emails or updates for you to approve. When you approve one, you’re the one sending it: you’re responsible for its content and for having the right to contact the people it goes to.
• Guides and benchmarks on our sites are general information, not advice for your situation.

“Your content” means what you or your organization put into the Service: data you enter or upload, data from systems you connect, questions you ask, and posts you write. You keep ownership of it.

You give Launch Advisor LLC a worldwide, non-exclusive, royalty-free license to host, store, copy, process, transmit, display and adapt your content only as needed to run, secure and support the Service for you. That includes sending it to the service providers listed in our Privacy Policy, such as our AI provider. For community posts and marketplace listings, the license also covers showing them to the people who can see them there.

We don’t sell your content, and we don’t use it to train AI models.

You confirm that you have the rights and permissions your content needs. For example, if you upload a call transcript, you need the consent of the people on the call where the law requires it.

The community is for signed-in members. Anyone signed in can read, reply and vote; starting a new discussion needs a trial or paid plan. Your posts, display name, photo and short profile headline are visible to other signed-in members.

When you post:

• Be civil. No harassment, threats, hate or discrimination.
• No spam, unsolicited promotion or undisclosed paid endorsements.
• Don’t post confidential information you aren’t allowed to share, or other people’s personal data without permission.
• Don’t impersonate anyone or misrepresent your experience or credentials.
• Nothing illegal, and nothing that infringes someone else’s rights.
• Posts by members are their own views, not professional advice and not ours.

We don’t review posts before they appear. We can remove posts, lock discussions and suspend accounts that break these rules. Some discussions were written by our team as examples to get the community started. They’re marked “Example” and aren’t posts by real members.

The marketplace connects founders with independent fractional executives (“experts”). We run the platform. We aren’t a party to the work, experts aren’t our employees or agents, and we don’t supervise their work or guarantee results. Our team reviews expert profiles before they go live, but we don’t verify identities, credentials or references.

• Fee: founders pay the expert’s hourly rate plus a 20% marketplace fee on top. Experts receive 100% of their rate.
• Payments: when marketplace payments are open, bookings are paid up front through Stripe and experts are paid through Stripe Connect accounts. The marketplace shows when booking is available.
• Retainers: monthly retainers renew each month until either side cancels, and you can cancel online.
• Agreements: before you book or list, you accept the Marketplace Terms for Founders or the Marketplace Expert Agreement in the marketplace. They cover bookings, fees, refunds, non-circumvention and conduct. If they conflict with these terms on a marketplace matter, they control.

Don’t use the Service to:

• break the law or help anyone else break it;
• send email or messages to people who haven’t agreed to hear from you where the law requires consent, or send anything deceptive;
• upload malware, or probe, scan or attack our systems or other users;
• get around usage limits, access controls or plan restrictions, or share one account to avoid paying for more;
• scrape the Service, or copy it to build a competing product;
• trick the AI into ignoring its instructions or producing harmful content;
• make decisions about someone’s employment, credit, housing, insurance or legal rights based only on AI output;
• upload data you aren’t allowed to share, including other people’s sensitive personal data.

Some features connect to other companies’ services, such as accounting systems, CRMs, Slack or Microsoft Teams. When you connect one, you authorize us to access the data it shares under the permissions you approve, and to take the actions you approve. Your use of those services is governed by their own terms and privacy policies. We aren’t responsible for them, and an integration can stop working if the provider changes or ends it.

Some guides link to partners who pay us a commission if you buy through the link. That doesn’t change the price you pay.

We and our licensors own the Service, including the software, design, guides, the AI personas and our names and logos. While you follow these terms, we give you a limited, non-exclusive, non-transferable right to use the Service for your business.

As between you and us, you can use the output the Service generates for you in your business, subject to these terms. Similar output may be generated for other customers.

If you send us ideas or feedback, we can use them without any obligation to you.

You can stop using the Service at any time. To end a paid plan, cancel it in Billing. To close your account and have your data deleted, email info@meetmycxo.com; there’s no self-serve delete button yet.

We can suspend or end your access if you break these terms, don’t pay, put us or others at risk, or if the law requires it. We’ll tell you why unless the law or safety prevents it.

When your account ends, we handle your data as described in our Privacy Policy. Sections 6, 11, 12, 14 to 17 and 19 of these terms keep applying, and so does anything you owe us.

The Service is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement and accuracy. We don’t promise that the Service will be uninterrupted or error-free, or that AI output, guides or benchmarks will be accurate or complete.

To the fullest extent the law allows, we won’t be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising from or related to the Service or these terms.

Our total liability for all claims arising from or related to the Service or these terms is limited to the greater of (a) the fees you paid us for the Service in the 12 months before the event that gave rise to the claim, or (b) $100.

These limits apply whatever the legal theory, and even if we were told the damages were possible. They don’t limit liability that the law doesn’t allow us to limit.

You’ll defend and indemnify Launch Advisor LLC and its members, employees and contractors against third-party claims, and the losses and reasonable legal costs that come with them, arising from your content, your use of the Service in breach of these terms or the law, or messages you approve and send through the Service.

Nevada law governs these terms and any dispute about them or the Service, without regard to conflict-of-law rules. Any dispute will be decided only by the state or federal courts located in Clark County, Nevada, and you and we agree to their jurisdiction. These terms don’t include an arbitration agreement.

We may update these terms. We’ll post the new version on this page with a new “Last updated” date. If a change materially affects you, we’ll tell you by email or in the product before it takes effect. If you keep using the Service after that, the new terms apply. If you don’t agree, stop using the Service and cancel your plan.

• These terms and the documents they refer to are the whole agreement between you and us about the Service.
• You can’t transfer these terms without our written consent. We can transfer them to a company that takes over the Service.
• If a court finds part of these terms unenforceable, the rest still applies.
• If we don’t enforce a term right away, we haven’t given up the right to enforce it later.
• Neither of us is responsible for delays caused by events outside our reasonable control.
• We send notices to the email on your account. Send notices to us at info@meetmycxo.com or by mail to the address below.

Launch Advisor LLC, 732 S 6th St Ste N, Las Vegas, NV 89101, USA. Email info@meetmycxo.com.